Purchase & Refund Policy

What you purchase

• Starter Pack: USD $4.99, 3 readings (choose one or three cards).
• Explorer Pack: USD $11.99, 9 readings (choose one or three cards).
• One-time purchases only; no automatic renewal or subscription.
• Pack readings do not expire.
• Each completed reading includes two follow-up questions with no time limit, based on the original cards.

The final amount, currency, taxes, seller, and applicable terms will be displayed at checkout. Choose one or three cards per pack reading; either uses one unit. The free single-card reading also includes two follow-up questions. See Pricing and Terms of Service.

Digital delivery

There is no physical shipment. After payment is confirmed, the pack is added to the Google account used for purchase. Contact support if payment is confirmed but the pack is missing. Do not pay again simply to resolve missing delivery.

Seven-day refund window

Request a refund within seven days of payment. An entirely unused pack is eligible for a full refund. If you have used some readings, the unused readings are eligible for a proportional refund within that window.

The unused-pack portion is calculated as amount paid for the pack × unused readings ÷ total readings in that pack. Taxes and currency rounding are handled under the applicable checkout and payment-provider rules. For example, if one of three Starter readings has been used, the unused portion is two-thirds of the pack amount paid. Completed readings and their remaining follow-up questions are not removed by refunding unused units.

After the seven-day window, change-of-mind refunds are not offered under this policy. This does not limit remedies required by law, cases of unauthorized payment, non-delivery, or a service that materially fails to match its description.

How to request a refund

Email support@tarotyesornoai.com with your order reference, purchase email, date, and a brief explanation. Never send a full card number, card security code, or account password. We may verify the purchase and unused balance. Refunds revoke the corresponding unused reading units.

The checkout and receipt identify the payment provider and seller. You may also use the support or refund process provided with your receipt. Approved refunds are returned through the original payment route, subject to the seller’s and payment provider’s procedures. Timing will be confirmed with the refund decision; your bank may require additional time.

Support and consumer rights

Contact support for duplicate charges, missing access, or technical problems. We do not guarantee a particular tarot outcome, but that does not remove your right to receive the digital service described. Mandatory consumer protections and any applicable seller terms remain in effect.